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Joseph Osei Bonsu
I'm Joe. I offer affordable Mac repairs and service
in Mississauga and Toronto, ON, and virtually.

Check out Joe's art and his comic series.

Specialist, Client Service Jump Plus Toronto - Toronto, ON Nov 2013 - Present • communicating with customers to provide comprehensive assistance on using, customizing, servicing, and maintaining Apple products. • Suggested suitable products and modifications tailored to meet client needs and requirements. • Resolved consumer complaints promptly, ensuring high levels of customer satisfaction. • Promoted new products and conveyed features effectively to clients. • Collaborated with corporate sales representatives to conduct demos and drive sales for Wacom products, primarily Cintiq drawing tablets. Specialist Apple - Toronto, Canada Oct 2010 - Dec 2012 • creating solutions for customers by understanding their technology needs and guiding them toward the right products. • Provide personalized setup services for new and existing Apple customers. • Responsible for performing phone activations with carriers such as Rogers, Fido, Telus, and Bell. • Key Achievements: • Maintain positive net promoter scores for three consecutive months. Education Diploma, Seneca Polytechnic, 2007 Skills • Excellent communication and interpersonal skills • Proficient in providing personalized customer service • Strong problem-solving abilities • In-depth knowledge of Apple products and services • Experience in conducting product demonstrations and sales • Ability to work effectively in a fast-paced environment